SolarWinds Service Desk July 2019 release notes
Release date: July 2019
These release notes describe the new features, improvements, and fixed issues in SolarWinds Service Desk. In addition to providing information about upgrades and detailed workarounds for known issues.
If you are looking for previous release notes for SolarWinds Service Desk, see Previous Version documentation.
New features and improvements in SWSD
- Incident Page UX Update - Quick Action Bar (July 23, 2019)
- Auto-Resolving Inactive Incidents (July 23, 2019)
- New SLA rule - No state change (July 23, 2019)
- System Setup Search Bar (July 15, 2019)
- Filter portal tasks by site & department (July 15, 2019)
- Tabs layout - Notes Tab updated UI for ITSM (July 9, 2019)
- In-context searching extension (July 1st, 2019)
- View/edit pages redesign - tabs layout phase one (July 1st, 2019)
Fixed issues in SWSD
SWSD fixes the following issues.
| Case Number | Description |
|---|---|
| 72139 | Resolved an issue in sorting by assignee in the incidents page. |
| 72842 | Resolved an issue in the 'Not Reporting' filter in computers |
| 73898 | Resolved a formatting issue for approval tasks in the portal |
| 70684 | Resolved an issue where links to catalog items on the portal did not work properly on IE |
| 73450 | Resolved an issue with images after attaching a solution to an incident |
| 73761 | Resolved an issue where the 'Last Updated' field of the service catalog wasn't updated |
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